Legal Delivery Guarantee Policy

Last Updated: September 2025

At Kliry, we are committed to ensuring that your orders arrive safely. The Peace of Mind Guarantee is an optional add-on to your order that provides protection against certain incidents during delivery.

1. Scope

This guarantee applies to orders placed on our website or partner marketplaces, intended for customers in the United States and Canada.

2. Guarantee Coverage

The Peace of Mind Guarantee costs $2.50 USD and covers the following events:

  • Lost packages
  • Theft during delivery
  • Damage during shipping

Note: This guarantee does not cover delivery delays caused by carriers or events outside our control.

3. Subscription Conditions

  • The guarantee is optional and must be added at checkout.
  • Payment for the guarantee does not guarantee faster delivery but ensures priority handling for covered issues.

4. Claim Procedure

If an issue occurs with your order:

  1. Deadline: Contact our customer service within 7 days of the expected delivery date.
  2. Contact: support@kliry.com
  3. Information required:
  • Order number
  • Brief description of the issue
  • Supporting evidence (photos, tracking info, proof of delivery, etc.)

Response: Our team will respond within 24 business hours with a solution (full refund or free replacement).

5. Solutions Provided

Situation Solution
Lost package Free replacement or full refund
Stolen package Free replacement or full refund
Damaged package Free replacement or full refund

6. Exclusions

The guarantee does not cover:

  • Incorrect or incomplete address provided by the customer
  • Package collected by unauthorized persons without proof of theft
  • Refusal of delivery without valid reason
  • Damage caused by improper use after delivery
  • Delivery delays caused by carriers or weather conditions

7. Limitation of Liability

  • Kliry’s liability is limited to replacement or refund of the order under this guarantee.
  • Kliry is not responsible for indirect, consequential, or commercial losses related to delivery incidents.
  • This guarantee supplements carrier obligations and does not replace consumer rights under local laws (e.g., consumer protection laws in Canada or the USA).

8. Acceptance

By subscribing to the Peace of Mind Guarantee, the customer agrees to:

  • The terms outlined in this policy
  • The claims procedure defined by Kliry
  • The exclusions and liability limitations mentioned above

9. Governing Law and Jurisdiction

This policy is governed by the laws of the United States and Canada according to the delivery location. Any disputes will be submitted to the competent courts of the customer’s country.

10. Contact

For questions or claims:
Email: support@kliry.com
Business Hours: Monday to Friday, 9 AM – 6 PM US Eastern Time

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